Support
Our team is ready to help. Choose the most convenient channel.
Fast and direct support. Response within minutes during business hours.
+55 (11) 98951-3430
For detailed questions, documentation, or contractual matters.
contato@velan.app
Business hours
Monday to Friday, 9 AM – 6 PM (Brasília time, UTC-3)
Frequently asked questions
How do I integrate my payment gateway?
After creating your account, go to Settings → Integrations and follow the step-by-step guide. If you run into any issues, reach us on WhatsApp.
How do I cancel my subscription?
You can cancel anytime directly in the dashboard under Settings → Plan, or by emailing contato@velan.app.
Is my data secure?
Yes. We use TLS encryption in transit and at rest, with role-based access control. See our Privacy Policy for full details.